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IMPORTANT: Please Read Before Submitting Your Support Request:

We strive to provide a high level of customer support.

All support requests are answered in the order in which they were received. So if you sent us a support request recently, we may have not gotten to it yet but we will.

An invalid email address is a common issue we encounter when trying to correspond with our customers. Make sure when you submit a ticket you are using a valid email address and double check before submiting your ticket for any mis-spellings of your email address.

Make sure you go over everything on this download page as it relates downloads and training before submitting a ticket.

For the fastest resolution of any technical issues, provide us with access details to your site when you first submit a ticket. This prevents some back-and-forth and allows us to better serve you in a timely manner.


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Mark Hess

Income Architect, Infopreneur, and WordPress Enthusiast...

Michael Thomas

Living The Dream, World Traveler, and Coding Genius...

Our Promise To You:

  • Outstanding Support – Should you run into any issues with our software we are always here to help in a timely manner.

  • Money Back Guarantee – We offer a money back guarantee on all of our products. No questions asked, no drama, if you’re not happy we will gladly give you a refund.

  • Fully Updated – We use all of the software we create within our own business. All of our software is constantly updated to meet any type of changing environment.

What People Are Saying...

Robert Githens

Both Mark and Michael are two of the most professional and knowledgeable IM marketers/developers in the Internet Marketing space. They are a pleasure deal and work with. Their products are superb...even more than superb...just absolutely AWESOME and always priced right where they need to be. The value they provide is exceptional and always give more than necessary. Support is phenomenal...always timely and questions answered fully to my satisfaction. I do not believe I have ever had quicker and accurate turnaround on a support question. I trust these guys explicitly and always look forward to their next product since it always provides a solution to some problem or challenge in the Internet marketing space.

Robert Githens
Jeff Baer

Michael Thomas & Mark Hess are the best Premium WordPress Plugin Developers out there. They develop simple to use, but powerful solutions for the internet marketing community. I use at least 5 of their plugins on every one of my sites. Their customer support is top notch and they actually take the time to listen to plugin and feature suggestions. I love how they come to market with simple sales pages that explain the plugin in less than 5 minutes and they offer unique bonuses on other people launches of high quality products. Join their Facebook Group and buy their plugins, both will add value to your business.

Jeff Baer
Nick Ponte - Offline Sharks

I've been hearing the hype behind IM Income Lab for a while now but only recently have had the privilege to work with both Mark & Mike. If you ever get the opportunity— drop what your doing and pay attention! With their help, we took an average product launch, expected to do decent numbers, to a complete knock-it-out-of-the-park home run! There are NO shortcuts to gain the knowledge and wisdom that these guys bring to the table. You have to put in the time to become elite and that's exactly what they are.

Nick Ponte - Offline Sharks
Jeremy Grates

You guys have awesome products and always backup the products you make. You have earned trust which is hard to do in this industry. I will definitely purchase products from you in the future and continue to support you.

Jeremy Grates
Peter Williams

IM INCOME LAB with the dynamic duo of Mark Hess and Michael Thomas provide the best internet marketing tools that surpasses in quality and usefulness of all the shiny object tools out there today. Their products are simple to use and address needed tasks to enhance any web site developer or online entrepreneur's efforts. But these dudes do not stop there, the promptness and thoroughness of there customer support is impeccable. It is impressive when you can have IM INCOME LAB support log into your Word Press account (after giving them permission of course) and provide troubleshooting support the likes of which major companies pay thousands per month for. I am truly impressed and inspired to press on to try to make some coin online. Thanks Guys!

Peter Williams
Teresa Beeman

Mark Hess and Michael Thomas are two of the most respectable marketers I have ever dealt with. Their honesty and integrity are above reproach. I cannot say enough good things about these guys. Their products are top-quality and their customer service is fantastic. Rarely do I purchase anything from anyone unless I run it by Mark first. I've developed a 'Mark Hess-approved' policy for my purchases. Mark and Michael are super helpful, really nice guys. I would not hesitate to recommend them or their products.

Teresa Beeman
John Taylor

What impresses me the most about these guys is the thought that goes into their products. Their products solve real problems. There are no gimmicks, no fluff, no filler. They create simple, easy to install and use products that make my life easier, save time and boost my productivity. 

John Taylor
Steven Spiller

The products provided by IM Income Lab are simply fantastic. They are each designed to do one thing, and do it well. By having each product focus on a single task, they are fast, very easy to use and don't get in your way. All too often creators think they have to include everything in one product and end up with a complicated mess. Not so with IM Income Lab. I cannot recommend their product highly enough. It's no point in having great products if your support doesn't match up. IM Income Lab support is fast, friendly and knowledgeable. You can tell they actually read and understand your support ticket, rather than running from a script designed to satisfy a fast response time promise.

Steven Spiller